1. Call Handling & Outsourced Contact Centre Services - MPL Contact UK

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                        Our call handling services mean you can always be there for your customers or never miss an order again

                        Call Handling
                        Out of Hours
                        Overflow
                        Flexible Dedicated Resources

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                        How many sales could you be missing if your calls are not being answered?

                        Call Answering

                        Customer Service

                        Professional and reliable contact centre customer service

                        Help Desk
                        Call Out & Escalation
                        Customer Service Management

                        MPL contact has provided outsourced contact centre services to businesses of all sizes and in all industries since 1994

                        We are one of the UKs leading provider of outsourced contact centre solutions and are specialists in complex customer service provision, available 24 hours a day from our network of UK contact centres located in Nottingham, Belfast and Sutton Coldfield.

                        Happy Clients

                        Extremely satisfied clients love what we do for them so stay with us for the long term.

                        Expert advice

                        Happy, loyal & committed agents means we retain the best skills & knowledge.

                        High performance

                        Consistently high service levels achieved across all clients.

                        Quality score

                        95% of our agents achieve their qualityscore bonus.

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